Verizon Simplifies Remote Access to Broad Range of Entertainment Services and Customer Tools With New ‘MY FiOS’ Application

NEW YORK – October 18, 2011 –

Verizon continues breaking the barrier between "home" and "away" with its new MY FiOS mobile application, offering customers on-the-go access to entertainment, personal content, TV controls, home monitoring, customer service tools and more.  The application also adds smartphone simplicity to an already significant inventory of borderless lifestyle tools.

The new app will allow Verizon customers to more nimbly enjoy the company's expanding base of remote-access media and entertainment services, while also making it easier to manage their personal accounts anywhere and anytime on their favorite devices.  It also paves the way for easy access to dozens of new remote applications currently in development by Verizon and the company's content provider partners.

The new app is available immediately on all Android devices and will be accessible on Apple devices before year-end.  It provides Verizon FiOS customers with a single point of access to a vast variety of FiOS remote-access services, including FiOS Mobile Remote, which includes DVR manager, and Verizon's Home Monitoring & Control service, as well as personal content with Media Manager and movies and TV shows with Flex View.  The easy-to-access app also provides users with the ability to manage billing and FiOS Digital Voice service.  In addition, the app reflects Verizon's customer focus by organizing apps according to customer needs, like accessing entertainment on the go, checking in on your home, managing your account and other remote access benefits.

"Verizon is putting technology into customers' hands so that they can benefit from a borderless lifestyle with easy access to what's important to them - anytime, any place, over their favorite devices," said Eric Bruno, Verizon vice president of product management.  "As our selection of remote applications continues to grow along with the number of connectible devices, customers face potential confusion over what mobile applications to use and where to find them.  MY FiOS helps ensure that customers can easily find the best applications to improve their lives, and it educates customers about apps they may not even realize are there to help them."

Verizon customers can download the app from the Android Market.  Once downloaded, customers can sign in with their proprietary Verizon.net username and password to receive anytime, anywhere access to the best features of the most powerful all-fiber-optic network in the nation.  Verizon customers with High Speed Internet service, powered by digital subscriber line technology, also can use the app to manage their accounts.  Verizon will continue enhancing the MY FiOS app by adding more functionality as new offerings are introduced.

Some examples of how Verizon customers will use the MY FiOS app include:

Viewing a live camera feed when away from home, using Verizon's new Home Monitoring & Control service to check on pets. Watching a movie on a laptop or other mobile device during a travel delay at the airport, and selecting from the latest movies available on Flex View. Scheduling a DVR recording of a favorite TV show, while away from home when they've forgotten to do so before leaving for the day. Showing friends photos and videos of their children or a family vacation, using Media Manager.

With the use of easy-to-follow icons, the app includes a main menu with links to specific app functions; a shortcut tray that reveals links to full versions of the supported Verizon mobile device applications; controls at the bottom of each screen to navigate operations; and a rotating carousel at the top of the screen with information on various aspects of the app and more.

[Note: The app's availability was announced Tuesday morning (Oct. 18) at the Emerging Technologies Conference at MIT during a presentation by Shadman Zafar, senior vice president of product development for Verizon, on the "Consumerization of Technology and TV Untethered."]

The MY FiOS app is the latest in a long series of pioneering innovations from Verizon.  The company already provides next-generation interactive services, including Flex View and FiOS TV Online, which extend FiOS TV beyond the home to the Internet and a range of mobile devices; an advanced interactive media guide; free interactive applications like Facebook, Twitter, YouTube and others; Media Manager, which allows customers to access on their TVs personal photos, music and videos from their computers; and In-Home Agent, which assists customers in diagnosing and resolving a range of service issues.

For the latest news, updates and information about FiOS TV, visit www.verizon.com/newscenter  and http://www.verizon.com/athomeblog.

Verizon Communications Inc. (NYSE, NASDAQ:VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers.  Verizon Wireless operates America's most reliable wireless network, with more than 106 million total connections nationwide.  Verizon also provides converged communications, information and entertainment services over America's most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500.  A Dow 30 company, Verizon employs a diverse workforce of nearly 196,000 and last year generated consolidated revenues of $106.6 billion.  For more information, visit www.verizon.com.

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Verizon Generates Strong Wireless Results, Increased Cash Flow, and FiOS and Strategic Services Growth in 3Q

Verizon Generates Strong Wireless Results, Increased Cash Flow, and FiOS and Strategic Services Growth in 3Q

News Release October 21, 2011 –

3Q 2011 HIGHLIGHTS

(Click here for financial tables)

Consolidated

49 cents in diluted earnings per share (EPS), compared with 23 cents per share in 3Q 2010.56 cents per share in adjusted EPS (non-GAAP), which excludes 7 cents per share in non-operational items, compared with 55 cents in adjusted EPS in 3Q 2010.

Wireless

$15.0 billion in service revenues in 3Q 2011, up 6.1 percent year over year; data revenues of $6.1 billion, up 20.5 percent, representing 40.6 percent of service revenues; total revenues of $17.7 billion, up 9.1 percent.2.4 percent growth in retail postpaid ARPU over 3Q 2010; retail postpaid data ARPU up 15.7 percent; retail service ARPU also up 2.4 percent.29.0 percent operating income margin; record-high 47.8 percent Segment EBITDA margin on service revenues (non-GAAP), up 60 basis points year over year.

Wireline

138,000 FiOS Internet and 131,000 FiOS TV net additions, with increased sales penetration for both products; 4.0 million customers now subscribe to FiOS TV.8.8 percent year-over-year increase in consumer ARPU; FiOS consumer retail revenues represent nearly 60 percent of total consumer revenues.15.6 percent increase in strategic services revenues, representing nearly 50 percent of global enterprise revenues.

NEW YORK - With another strong showing by Verizon Wireless, and continued growth in FiOS and strategic business services, Verizon Communications Inc. (NYSE, Nasdaq: VZ) today reported third-quarter 2011 financial and operational results that keep the company on track to achieve its full-year earnings and revenue guidance.

Verizon reported 49 cents in EPS in the quarter, compared with 23 cents per share in third-quarter 2010.

Adjusted third-quarter 2011 earnings (non-GAAP) of 56 cents per share exclude 7 cents per share for a non-operational charge relating to a remeasurement, based on an actuarial valuation of pension plans.  No adjustments were made for the previously announced $250 million (5 cents per share) negative impact in the quarter due to storm-related repair costs and a two-week strike affecting the Wireline segment.  Comparable adjusted third-quarter 2010 earnings were 55 cents per share, excluding the impact of non-operational charges, the largest of which was related to pension and benefits remeasurements.

Well-Positioned for 4Q and 2012

"Verizon emerges from the third quarter in a strong position to accelerate growth," said Lowell McAdam, Verizon president and chief executive officer.  "We faced significant challenges in recent months, yet delivered results that keep us on track to meet our 2011 earnings and revenue guidance, with great momentum expected entering 2012.  We continue to grow revenues from strategic products and to increase free cash flow through improved operating performance and disciplined capital spending."

McAdam added, "Verizon Wireless delivered impressive results across the board in the third quarter, and we are geared up for an even better fourth quarter, with new smartphones, tablets and data devices coming to market.  In FiOS, we expect to capitalize on pent-up demand and deliver stronger growth in the fourth quarter.  In enterprise, the integration of Terremark and recent acquisition of CloudSwitch have significantly improved our competitive positioning."

Verizon has targeted 2011 adjusted EPS growth of 5 percent to 8 percent from an adjusted base of $2.08 in EPS in 2010, and 2011 revenue growth of 4 percent to 8 percent on a comparable basis with 2010.

Consolidated Revenue and Cash Flow Growth

In third-quarter 2011, Verizon's total operating revenues were $27.9 billion on a consolidated basis, an increase of 5.4 percent compared with third-quarter 2010.  Total operating expenses were $23.3 billion, an increase of 0.7 percent.

Consolidated EBITDA (earnings before interest, taxes, depreciation and amortization) for the quarter totaled $8.8 billion, up 19.2 percent year over year.

Cash flow from operating activities totaled $21.5 billion in the first nine months of 2011, and capital expenditures totaled $12.5 billion -- on track to meet the company's full-year guidance of $16.5 billion.  From the $9.0 billion in free cash flow (non-GAAP, cash flow from operations less capex) over the first nine months, Verizon has paid $4.1 billion in dividends to shareholders, and in September the Verizon Board of Directors approved a dividend increase for the fifth consecutive year.

Verizon Wireless Delivers Strong Results

In third-quarter 2011, Verizon Wireless again delivered strong growth in revenues, retail customers and other connections, driven by increased smartphone penetration and increased retail postpaid ARPU (average monthly service revenue per user).

Wireless Financial Highlights

Service revenues in third-quarter 2011 totaled $15.0 billion, up 6.1 percent year over year.  Data revenues were $6.1 billion, up more than $1.0 billion or 20.5 percent year over year, and represent 40.6 percent of all service revenues.  Total revenues were $17.7 billion, up 9.1 percent year over year. Retail postpaid ARPU grew 2.4 percent over third-quarter 2010, to $54.89.  Retail postpaid data ARPU increased to $22.22, up 15.7 percent year over year.  Retail service ARPU also grew 2.4 percent, to $53.21. Wireless operating income margin was 29.0 percent.  Verizon Wireless generated $7.2 billion of EBITDA in third-quarter 2011, an increase of 7.5 percent year over year.  Segment EBITDA margin on service revenues (non-GAAP) was 47.8 percent, up 60 basis points over third-quarter 2010 and up 240 basis points over second-quarter 2011.  This was the highest Segment EBITDA margin on service revenues Verizon Wireless has ever reported.

Wireless Operational Highlights

Verizon Wireless added 1.3 million total connections in third-quarter 2011, including 882,000 retail postpaid customers, and 367,000 wholesale and other connections.  These additions exclude acquisitions and adjustments. At the end of the third quarter, the company had 107.7 million total connections, an increase of 6.5 percent year over year, consisting of 90.7 million retail customers and 17.0 million wholesale and other connections. At the end of the third quarter, smartphones accounted for 39 percent of the Verizon Wireless retail postpaid customer phone base, up from 36 percent at the end of second-quarter 2011. Retail postpaid churn was 0.94 percent in third-quarter 2011, an improvement of 13 basis points year over year.  Total retail churn was 1.26 percent, an improvement of 17 basis points year over year. Verizon Wireless continued to roll out its 4G LTE mobile broadband network, the largest 4G LTE network in the United States, during the quarter.  As of yesterday (Oct. 20), Verizon Wireless 4G LTE service was available in 165 markets covering a population of more than 186 million, across the country.  With additional markets planned before year-end, the company's 4G LTE network build-out is ahead of schedule and has already exceeded the company's 2011 target of covering a population of 185 million. The company introduced five new 4G LTE devices:  the DROID BIONIC by Motorola, Pantech Breakout, Samsung Galaxy Tab 10.1 tablet, Compaq Mini CQ10-688nr netbook and HP Pavilion dm 1-3010nr notebook.  On Oct. 14, the Apple iPhone 4S became available on the Verizon Wireless 3G network.  On Oct. 18, the company announced that the DROID RAZR by Motorola, a 4G LTE device, will be available in November. Verizon Wireless opened its LTE Innovation Center in Waltham, Mass., in July and its Application Innovation Center in San Francisco in August. The company continued to invest in and enhance its 3G network, the nation's largest and most reliable 3G network. Verizon Wireless ranked highest in customer care among the major national wireless phone service providers in the J.D. Power and Associates "2011 Wireless Customer Care Performance Study."  Verizon Wireless was also named a Small Business Influencer Champion for 2011 by Small Business Trends and SmallBizTechnology.com.

FiOS, Strategic Services Transform Wireline Revenue Mix

Revenues and customers continued to increase for FiOS fiber-optic services, and sales of strategic services to business customers remained strong -- countering the adverse impacts to Verizon's Wireline segment in third-quarter 2011.  FiOS and strategic services continued to become a larger percentage of the wireline revenue mix.

Wireline Financial Highlights

Third-quarter 2011 operating revenues were $10.1 billion, a decline of 1.3 percent compared with third-quarter 2010.  Consumer revenues grew 1.1 percent compared with third-quarter 2010. Consumer ARPU for wireline services was $94.20 in third-quarter 2011, up 8.8 percent compared with third-quarter 2010.  ARPU for FiOS customers continues to be more than $146.  Revenues for Verizon's FiOS services to consumer retail customers generated nearly 60 percent of consumer wireline revenues in third-quarter 2011, compared with approximately 50 percent in third-quarter 2010. Global enterprise revenues totaled $3.9 billion in the quarter, up 2.1 percent compared with third-quarter 2010.  Sales of strategic services - including Terremark cloud services, security and IT solutions, and strategic networking - increased 15.6 percent compared with third-quarter 2010 and now represent nearly 50 percent of global enterprise revenues.  Terremark achieved record new sales bookings in third-quarter 2011.  International revenue, which makes up approximately 15 percent of global enterprise, grew 9.8 percent year over year. Segment EBITDA (non-GAAP) was $2.2 billion in the quarter, including the $250 million impact from the storms and strike.  This compares with $2.3 billion in third-quarter 2010.  As a result, segment EBITDA margin (non-GAAP) was 21.4 percent in third-quarter 2011, compared with 22.7 percent in third-quarter 2010.

Wireline Operational Highlights

Verizon added 138,000 net new FiOS Internet connections and 131,000 net new FiOS TV connections in third-quarter 2011.  Verizon had a total of 4.6 million FiOS Internet and 4.0 million FiOS TV connections at the end of the quarter.  With the clearing of FiOS installation backlogs caused by the storms and strike, Verizon expects to add at least 200,000 FiOS Internet and 200,000 FiOS TV customers in fourth-quarter 2011. FiOS penetration (subscribers as a percentage of potential subscribers) continued to increase.  FiOS Internet penetration was 35 percent at the end of third-quarter 2011, compared with 31 percent at the end of third-quarter 2010.  In the same periods, FiOS TV penetration was 31 percent, compared with 27 percent, respectively. Broadband connections totaled 8.6 million at the end of third-quarter 2011, a 2.8 percent year-over-year increase.  FiOS Internet connections more than offset a decrease in DSL-based HSI connections, resulting in a net increase of 20,000 broadband connections from second-quarter 2011.  Total voice connections, which measures FiOS Digital Voice connections in addition to traditional switched access lines, declined 7.6 percent to 24.5 million - the smallest year-over-year decline since fourth-quarter 2006. During the quarter Verizon continued to aggressively execute its global cloud strategy, expanding its portfolio of secure IT solutions and acquiring CloudSwitch, which will enable Verizon to boost industry adoption by simplifying the move to the enterprise cloud.  Multinational companies including ARINC adopted Verizon enterprise cloud services during the quarter.  In addition, enterprise customers including RWE of Germany, the University of North Carolina at Chapel Hill, Plunkett & Cooney Inc. and Smile Brands Inc. completed new agreements for a wide range of strategic advanced communications and information technology solutions. Verizon also continued to broaden the scope and capabilities of its global network infrastructure.  The company completed the integration of Terremark data centers in Florida and Virginia with Verizon's Global IP network; activated its first 100 gigabit-per-second network route in the United States; expanded its 100G capabilities in Europe; and completed deployment of advanced network equipment on its global network in Singapore and Sydney.

NOTE: Reclassifications of prior period amounts have been made, where appropriate, to reflect comparable operating results for the divestiture of overlapping wireless properties in 105 operating markets in 24 states during the first half of 2010; the wireless deferred revenue adjustment that was disclosed in Verizon's Form 10-Q for the period ended June 30, 2010; the spinoff to Frontier of local exchange and related landline assets in 14 states, effective on July 1, 2010; and other non-operational items.  See the accompanying schedules and www.verizon.com/investor  for reconciliations to generally accepted accounting principles (GAAP) for non-GAAP financial measures cited in this document.

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers.  Verizon Wireless operates America's most reliable wireless network, with more than 107 million total connections nationwide.  Verizon also provides converged communications, information and entertainment services over America's most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500.  A Dow 30 company with $106.6 billion in 2010 revenues, Verizon employs a diverse workforce of more than 195,000.  For more information, visit www.verizon.com.

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NOTE: This presentation contains statements about expected future events and financial results that are forward-looking and subject to risks and uncertainties. For those statements, we claim the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995. The following important factors could affect future results and could cause those results to differ materially from those expressed in the forward-looking statements: the effects of adverse conditions in the U.S. and international economies; the effects of competition in our markets; materially adverse changes in labor matters, including labor negotiations, and any resulting financial and/or operational impact; the effect of material changes in available technology; any disruption of our key suppliers' provisioning of products or services; significant increases in benefit plan costs or lower investment returns on plan assets; the impact of natural disasters, terrorist attacks, breaches of network or information technology security or existing or future litigation and any resulting financial impact not covered by insurance; technology substitution; an adverse change in the ratings afforded our debt securities by nationally accredited ratings organizations or adverse conditions in the credit markets impacting the cost, including interest rates, and/or availability of financing; any changes in the regulatory environments in which we operate, including any increase in restrictions on our ability to operate our networks; the timing, scope and financial impact of our deployment of broadband technology; changes in our accounting assumptions that regulatory agencies, including the SEC, may require or that result from changes in the accounting rules or their application, which could result in an impact on earnings; our ability to complete acquisitions and dispositions; and the inability to implement our business strategies.

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Verizon Introduces New Mobile Services Enablement Platform to Help Businesses Develop, Mobilize, Manage Applications Across a Global Enterprise

NEW YORK – November 16, 2010 –

Multinational corporations want to provide mobile workers with access to key business applications, but must navigate an often complex mix of existing and emerging technology standards.  To help customers address this challenge, Verizon is introducing a new Mobile Services Enablement Platform that helps enterprises design their applications for a mobile environment so that workers can access the applications across different devices - and have the same experience as when the applications are accessed from a desktop environment.

(Note: Listen to an audio podcast about this new enterprise mobility solution.)

The Mobile Services Enablement Platform (MSEP) is the latest addition to Verizon's Managed Mobility portfolio, which enables on-the-go professionals to securely and seamlessly conduct business where and when they need to.  This innovative platform provides a flexible way for organizations to design, develop and manage mobile business applications across multiple devices and carriers. 

In addition to providing customizable application-development templates that can be tailored to create new business-specific applications, the platform is already integrated with major enterprise software applications including Siebel, SAP, Oracle, Remedy, Salesforce.com and Amdocs.  As a result, individuals can have a similar experience with these capabilities whether accessing them from an office or remotely.

"To enable a truly borderless enterprise, businesses need to arm mobile workers with secure access to the applications essential for their day-to-day operations," said Carrie Gray, executive director of solutions marketing for Verizon.  "With this new offering, Verizon now offers one of the industry's most comprehensive managed mobility solutions to help our customers innovate and execute a successful mobile-workforce strategy."

According to the October 28 Forrester Research report, "Managing Mobile Complexity," "enterprises are prioritizing mobility initiatives as a key strategic focus, expanding the use of smartphone devices, and investing in a range of mobile applications to address the needs of information workers." In looking at the coming year, according to the independent report, 46 percent of companies surveyed identify supporting more mobile applications for out-of-office users as a key priority, and 33 percent identify supporting more mobile applications for employees who work in the office, as a key priority.

As mobile application development and delivery become more complex, Verizon is prepared to help customers every step of the way.  The company's IT Professional Services have helped some of the world's leading enterprises conquer challenges associated with managing dispersed technologies and evolving business processes, maintaining consistent application performance, and providing secure access to information.  The professional services underlying the new MSEP solution feature enterprise mobility assessment, enterprise mobility business process engineering, enterprise mobile application development and testing, and enterprise mobile application certification. 

Users also have access to world-class customer care and support via the Managed Mobility Portal, part of the award-winning Verizon Enterprise Center, a one-stop shop for service and account management, information and support.

Verizon Managed Mobility Services Portfolio

The Verizon Managed Mobility portfolio leverages the technology and expertise of leading mobility vendors, including Sybase, an SAP company and industry leader in enterprise mobile software. The Sybase Unwired Platform, which is managed and maintained by Verizon, enables the synchronization and delivery of information between mobile devices and customers' back-end enterprise applications.

Leveraging the strength of its world-class IP and wireless networks, the Verizon Managed Mobility portfolio is designed to improve mobility programs in five key areas, enabling enterprises to subscribe to one or more of the following modules:

MSEP - Supports mobile enterprise applications by enabling the deployment of new and enhanced applications, as well as the mobilization of business processes and traditional desktop applications. Mobile Device Management - Delivers tools, applications and data to employees, where and when required, and creates and enforces flexible mobile policies across devices, groups or individual users. Mobile Security - Enforces access codes; establishes "lock/wipe" policies by which devices that are stolen or lost can be locked by the administrator and data wiped out; encrypts devices and data cards; delivers firewall and antivirus applications; and supports mobile access to corporate applications. Inventory and Expense Management - Tracks mobile assets, usage and spending.  Delivers consolidated and departmental reporting, as well as auditing, electronic billing and chargeback information for accounting purposes.  The same platform can also track global wireline telecom spending. Logistics - Automates procurement workflow and device deployments across carriers via a centralized procurement portal.  Defines approved devices by work group or function, and procures devices and tracks ordering process.

Verizon Managed Mobility services are available throughout the U.S. and in many countries in Europe, with plans to roll out the services in the Asia-Pacific region early next year.  The services, which can be purchased individually or altogether, are sold by the enterprise sales forces of Verizon Business and Verizon Wireless.

About Verizon
Verizon Communications Inc. (NYSE, NASDAQ:VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to mass market, business, government and wholesale customers.  Verizon Wireless operates America's most reliable wireless network, serving more than 93 million customers nationwide.  Verizon also provides converged communications, information and entertainment services over America's most advanced fiber-optic network, and delivers innovative, seamless business solutions to customers around the world.  A Dow 30 company, Verizon employs a diverse workforce of more than 195,000 and last year generated consolidated revenues of more than $107 billion.  For more information, visit www.verizon.com.

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Magid: A look at new video chat services from Facebook and Google - San Jose Mercury News

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wireless services

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